Our services Types of counselling Telephone counselling Although we work out of several locations and offer flexible appointment times, sometimes, because of work patterns, problems with mobility or you have have a lack of childcare, we offer phone and online counselling instead. When you book your first appointment, let us know if coming to counselling is likely to be difficult for you and we can book you a phone or online counselling appointment instead. To refer for this treatment visit your GP, alternatively self refer on the Hounslow IAPT self-referral page here.