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  1. FAQs

Is Anchor Counselling an emergency service?

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No, Anchor Counselling is not an emergency service, if you feel distressed and need immediate care we have compiled a list of emergency service information and contact details.

Published: 30th July, 2018

Updated: 28th August, 2018

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Does Anchor Counselling provide out of hours appointments?

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Yes, Anchor Counselling has weekend and evening availability for appointments depending on your preferred location and the location's Health Centre's opening hours.  These appointments are limited.

Published: 30th July, 2018

Updated: 1st September, 2018

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Can I reschedule appointments or go on holiday during my sessions?

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You can reschedule up to two sessions without losing the session if you give us two days notice.  If it is a late cancel (less than two days), we will reschedule the appointment but you may lose the session.  

If you are going on holiday, please let your counsellor know the dates you will be away as soon as possible.  You will not lose the sessions missed during your holiday.

Published: 30th July, 2018

Updated: 1st September, 2018

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Can I bring my child / children?

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Unfortunately, we cannot accommodate children in counselling sessions.  You will need to make alternative child care arrangements. Exceptions can be made for newly born children under one year of age.

Published: 30th July, 2018

Updated: 1st September, 2018

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What happens if I miss an appointment due to unforeseen circumstances?

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Clients are able to miss a maximum of two appointments due to unforeseen circumstances.  

Published: 30th July, 2018

Updated: 1st September, 2018

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English is not my first language, will this be a problem?

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Anchor Counselling aims to provide treatment for everyone and we have multilingual counsellors.  Interpreters can also be provided if necessary.  Languages we work with include Hindi, Punjabi, Polish and Italian.  If you require another language please let us know.  Please let Anchor know if you require an interpreter for your counselling sessions so that this can be arranged in time for your sessions.

Published: 30th July, 2018

Updated: 1st September, 2018

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Are Anchor Counselling staff professionally trained?

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Yes, our counsellors are experienced therapists and accredited with UKCP (UK Council for Psychotherapy) and/or BACP (British Association for Counselling and Psychotherapy) accredited.  This means they meet professional training and qualification standards to provide psychotherapy and counselling.

Published: 30th July, 2018

Updated: 1st September, 2018

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Am I guaranteed to get treatment with Anchor Counselling?

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It is not guaranteed that Anchor Counselling will provide your treatment. You may be seen by Hounslow IAPT who also offer a range of services that may be more suitable for your needs.

Published: 30th July, 2018

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Are treatment locations accessible?

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All our treatment centres are mostly located a short distance away from train stations and bus stops. For more information on how to find our locations visit our locations page.

Published: 30th July, 2018

Updated: 1st September, 2018

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Do I have to pay for treatment at Anchor Counselling?

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No, all our treatments are completely free. It is part of our mission to provide free high quality and accessible mental health care for those who may not be able to afford it.

Published: 30th July, 2018

Updated: 28th August, 2018

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What happens if I cancel - do I lose the session?

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Appointments are arranged for the same time on the same day weekly to optimise the benefits to you. If you know you will have to cancel you should give us two days notice so we can reschedule your session for a later date.  If you don't attend without informing us (DNA) you will lose the session and it will not be replaced. If you DNA twice we will discharge you from the service.

Published: 30th July, 2018

Updated: 1st September, 2018

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What happens if I work shifts?

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We can be flexible if you work shifts and it will be between you and your counsellor to agree dates and times that fit your work pattern.  We also offer phone counselling.

Published: 30th July, 2018

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How many sessions will I have?

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Depending on the reason for your referral you will have between six and ten sessions.  These are usually spaced weekly, i.e. over 6 - 10 weeks at the same time and on the same day every week.

Published: 30th July, 2018

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How long does each counselling session last?

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A counselling session lasts up to 50 minutes - no preparation is needed unless you have been sent a form to fill out before coming to your first session.  The counsellor will end the session at 50 minutes even if you have arrived late.

Published: 30th July, 2018

Updated: 1st September, 2018

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How long do I have to wait for a first appointment?

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Our wait-lists are not long but we are located in Health Centres across Hounslow and fit in with their opening hours.  That means a lot of appointments are daytime through the week, though we do offer evening and Saturday appointments in some locations.  The more flexible you can be the quicker we can see you for a first appointment.

Published: 30th July, 2018

Updated: 1st September, 2018

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How do I access Anchor Counselling?

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If you are registered to a GP in the Hounslow Borough, you can access counselling at Anchor via two routes.  Either go and see your GP and ask for a referral to Anchor or you can self-refer at Hounslow IAPT self-referral.

Published: 30th July, 2018

Updated: 8th February, 2021

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How to get in touch

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You can contact Anchor counselling by telephone: 020 8867 7660 or by email: 

[email protected]

Published: 30th July, 2018

Updated: 1st September, 2018

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Anchor Counselling

Head Office: The Meadows Centre For Health, Chinchilla Drive, Hounslow, TW4 7NJ United Kingdom

Phone: 020 8867 7660

Email: [email protected]

Anchor works in partnership with Hounslow IAPT team West London Mental Health Trust and Twining Enterprise.

Registered charity number: 1128195




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