What happens if I cancel - do I lose the session?

Appointments are arranged for the same time on the same day weekly to optimise the benefits to you. If you know you will have to cancel you should give us two days notice so we can reschedule your session for a later date.  If you don't attend without informing us (DNA) you will lose the session and it will not be replaced. If you DNA twice we will discharge you from the service.